Frequently Asked Questions

Pretty much every consumer video format that has ever been used, including VHS, S-VHS, C-VHS, Video8, Hi8 and Mini DV.

Unlike those other guys, we charge an easy, flat rate for each video tape -- no matter how long it may be. So there are never any overage charges -- all tapes are just $15!

We convert videos into something called the "h.264" codec, which gives you the highest possible quality at the smallest file sizes. This also gives you the most flexibility, as this format is supported on Mac, PC, iPod, iPhone and many other devices.

Yes, just add $9.95 for each DVD you need. (Here's a tip for saving money: if you've got a DVD burner in your Mac or PC, burn your own DVD's once you have the files on your computer.)

Pickups can be be scheduled anywhere in the New York City metro area, on Tuesdays and Fridays.

No! We delete all files after 30 days -- so please, make sure you back them up as soon as we deliver them to you!

We scan your photos into high resolution JPEG format at 300 DPI. We apply basic color correction techniques, and also crop and rotate all images to make sure they look their absolute best.

Yes, just add $9.95 for each DVD you need. (Here's a tip for saving money: if you've got a DVD burner in your Mac or PC, burn your own DVD's once you have the files on your computer.)

Pickups can be be scheduled anywhere in the New York City metro area, on Tuesdays and Fridays.

No! We delete all files after 30 days -- so please, make sure you back them up as soon as we deliver them to you!

We scan slides into high resolution JPEG format at 2000 DPI.

Yes, just add $9.95 for each DVD you need. (Here's a tip for saving money: if you've got a DVD burner in your Mac or PC, burn your own DVD's once you have the files on your computer.)

Pickups can be be scheduled anywhere in the New York City metro area, on Tuesdays and Fridays.

No! We delete all files after 30 days -- so please, make sure you back them up as soon as we deliver them to you!